Updated: 1 October 2026
This is an informational translation of the Slovak text. SK
Complaints and feedback
If you are dissatisfied with a service provided, please contact us as soon as possible. You may submit a complaint or feedback in person at SweetLab Massage, Záhradnícka 4152/29, 811 07 Bratislava, or by email to masaz@sweetlab.sk.
Please provide your contact details, the date of the service, a clear description of the problem and your requested solution. We will promptly provide written confirmation of a reported service defect and state the deadline for remedy, which will not exceed 30 days from the report. We will handle the complaint without undue delay. If we reject responsibility for the defect, we will give our reasons in writing.
Request for remedy and alternative dispute resolution (ADR)
If you believe we have infringed your consumer rights, you may first ask us for a remedy. If we reject your request or do not respond within the statutory period, you may contact the competent alternative consumer dispute resolution body.
Slovenská obchodná inšpekcia (SOI)
Central Inspectorate: Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava
SOI Inspectorate for the Bratislava Region: Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava.
The EU ODR online platform is no longer used; consumers may use the ADR procedure under the applicable Slovak rules.